Our Sustenance or managed services are tailored to your needs and we offer a structured approach to transition, stabilize, operate and optimize services that will enable you to meet your managed services objectives. Our sustenance offerings include.
User Account Management
Account creation and access provision, Manage user groups, manage system roles and security, and support user account review
Service request and ticket management
Answer “How-To” questions, Knowledge Share Log Level 2 & 3 Tickets, Audit support, UAT support for product releases, Training on upgrades and enhancements
Change Management
Support change management process documentation, review, and approvals
Process and workflow management
Document Controller activities, canceling another user’s checkout or workflow, Document Management Process Stewards/Support, Maintain Training Materials, FAQs, Reference Materials, procedures
UAT support
Support user acceptance testing activities - execution of test scripts, issue resolution, UAT documentation, etc.
Training material management
Support the management of training materials - review and update, curriculum management, etc.
Master data management
Update picklist values, update properties on Documents as requested, template management
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