The client was looking for an application managed services partner to rapidly ramp up to support Go-Live activities, manage post go-live Hypercare and, transition to steady state
Solution and Impact
IntelQA team rapidly assessed the client situation and developed a plan to support the imminent go-live activities, while setting up the foundation for steady state support.
Onboarded a team to rapidly come up to speed on Document management, Change Control and CAPA processes, requirements, functional specifications and, other key project documentation
Authored and dry run test scripts in preparation for UAT and supported UAT execution, go-live and, post go-live activities
Created a knowledge and service transition plan to transition AMS activities to offshore resources
Rapidly established service delivery model to align on services scope, Governance and Reporting, and methods & tools for execution
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